FAQ
Frequently Asked Questions (FAQ)
📦 How long does shipping take?
Orders are processed within 1–3 business days.
Shipping typically takes 7–12 business days depending on your location.
You’ll receive a tracking number as soon as your order ships.
🌍 Do you ship worldwide?
Yes — we offer FREE worldwide shipping on all orders.
📏 How do I choose the right size?
Our clothing follows a slightly smaller fit.
We recommend sizing up on most products.
Please check our size chart on each product page before ordering.
🔁 Can I return or exchange my order?
Yes. We offer a 3 day return/exchange policy.
If you’re not satisfied, contact us and we’ll make it right.
❌ Can I cancel my order?
Orders can be canceled within 24 hours of purchase.
After that, your order may already be in processing.
💳 What payment methods do you accept?
We accept all major payment methods including:
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Credit/Debit Cards
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Apple Pay
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Shop Pay
- Paypal
All transactions are secure and encrypted.
🔍 How can I track my order?
Once your order ships, you’ll receive a tracking number via email.
You can use it anytime to check your delivery status.
⚠️ Why is shipping longer than usual?
Due to high demand and limited drops, some orders may take slightly longer.
We always do our best to deliver as fast as possible.
🔥 Are your items limited?
Yes — most of our pieces are part of limited drops.
Once sold out, restocks are not guaranteed.
📩 How can I contact you?
You can reach us anytime at:
tbejonin@gmai.com
Instagram: Joninshop
We typically respond within 24 hours.